Refund policy

Returns & Warranty

Aloft Hobbies stands behind the quality of everything we sell. Our products are fully warranted against defects in materials and workmanship with a 1 year guarantee for most items.

If you’re unsatisfied with products you purchased from Aloft Hobbies, you can return your item(s). If you changed your mind and no longer want the item, please return within 30 days of purchase.

We are happy to pay for the return shipping of domestic orders within the first 30 days if the order has an error or defective item. To start our quick hassle free return process, please send us a message from our contact us page. Just let us know the reason for the return, and if you happen to have your order number, that would be great too. Sorry, free return shipping does not apply to aircraft, transmitters, ballast or international orders.

All returns and warranty items will be fully inspected upon receipt. We will alert you via email of receipt of your shipment and any findings we have on your returned item(s).

The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded, or a restocking fee upto 20% may be applied. Electronics, glue and batteries over 60 days old will be considered out-of-date and not eligible for return. Custom products and special orders are not eligible for return.

For Reimbursements:

If the product is returned within 90 days of its delivery, the User will be reimbursed via the same payment method as was used initially. After 90 days we may be limited to offering a check or store credit. Your choice.

Return & Cancellation Fees (note to Paypal users!):

All credit card processors and payment gateways charge us to accept payments. When an order is cancelled or returned we will cancel or refund the transaction and most companies return these fees to us, but some like Paypal do not, thus we can not fully refund these types of transactions, we will deduct the fee amount from your refund. Please see Paypal for their current fee structure. (We do not like this and do not think it is fair, but those are their rules.) 

International Shipping

You will need to pay shipping to and from Aloft for any claims after 14 days.